Warehouse Coordinator

Summary

The Warehouse Coordinator is responsible for the daily operations; this includes managing the warehouse staff, liaising with clients and customs authorities, ensuring compliance with Trinidad and Tobago laws and bonded warehouse regulations, and identifying new business opportunities. The Warehouse Coordinator will also be responsible for HR functions, safety protocols, and maintaining high operational standards for the facility.

Key Responsibilities

• Oversee the day-to-day operations of the Warehouse.
• Coordinate inbound and outbound logistics of goods, ensuring accurate documentation and timely processing.
• Ensure compliance with all customs regulations and bonded warehouse laws of Trinidad & Tobago.
• Monitor and maintain the warehouse's security protocols, including supervising two security guards, a cleaner, and a warehouse attendant.
• Schedule and manage the team to ensure efficient operations and coverage during business hours.
• Act as the primary point of contact for clients, providing updates and ensuring their goods are stored, processed, and delivered according to their requirements.
• Liaise with Customs and Excise authorities to ensure compliance and facilitate smooth operations for all inbound and outbound shipments.
• Build and maintain relationships with clients and customs agents to foster long-term partnerships.
• Identify and pursue new business opportunities to attract new customers for bonded warehousing services.
• Collaborate with the sales and marketing teams to promote the warehouse’s services and capabilities to potential clients.
• Develop pricing models and service agreements tailored to new and existing clients.
• Stay updated on legal requirements, industry trends, and changes in customs regulations to ensure the warehouse's operations are in alignment with laws.
• Coordinate with legal and regulatory advisors to prepare for audits and inspections.
• Serve as the HR point person for the Warehouse staff, including recruitment, onboarding, performance evaluations, and training.
• Develop and maintain staff schedules to optimize operational efficiency.
• Ensure compliance with workplace safety regulations, conducting safety training for staff when necessary.
• Handle employee relations, payroll approvals, and HR-related queries.
• Oversee the maintenance of the warehouse and its equipment, including forklifts and security systems.
• Ensure cleanliness and organization of the warehouse facility.
• Coordinate with external vendors for equipment servicing and repairs.
• Develop and enforce safety protocols for handling equipment and goods.
• Prepare regular reports on warehouse operations, including stock levels, inbound/outbound shipments, and compliance documentation.
• Maintain accurate records of all transactions, inventory, and audits.
• Monitor and report on the financial performance of the warehouse, including budgeting and cost management.

Minimum Qualifications & Experience 

• Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field.
• Minimum five (5) years of experience in warehouse operations, with at least two (2) years in a bonded warehouse setting.
• Experience with HR functions, including recruitment, employee management, and compliance with labor laws.
• Working knowledge of customs and excise regulations in Trinidad & Tobago
• Strong proficiency in warehouse management software and Microsoft Office Suite